Front Office Manager

Job Description:

The front office manager at Summerland Dental plays a pivotal role in ensuring smooth operations and exceptional patient experiences. As the face of our practice, they are responsible for greeting patients with warmth and professionalism, efficiently managing appointments, and maintaining accurate records. With excellent organizational skills, they oversee administrative tasks such as scheduling patient visits, answering phone calls promptly, and handling insurance claims efficiently. In addition to managing patient flows within the office, they also supervise receptionists or dental assistants to ensure the proper functioning of daily activities. Their expertise extends beyond customer service as they collaborate closely with dentists and other staff members to optimize productivity and streamline workflows. With their professional demeanor combined with strong communication skills, front office managers contribute significantly towards enhancing the overall efficiency of a dental practice while fostering long-lasting relationships with patients based on trust and satisfaction.

Key Responsibilities:

• Greeting and welcoming patients with a warm smile and friendly demeanor, creating a positive atmosphere that puts them at ease as soon as they enter the dental office. The front office manager sets the tone for the entire patient experience.
• Managing appointment scheduling efficiently and effectively, ensuring that all patients are accommodated promptly while also allowing enough time for thorough consultations or procedures. This requires excellent organizational skills to juggle multiple schedules and prioritize accordingly.
• Handling patient inquiries in person, over the phone, or via email with professionalism and empathy. The front office manager acts as a reliable source of information regarding treatment options, insurance coverage, financial arrangements, and general dental queries.
• Coordinating patient check-ins by verifying personal information accurately and updating medical histories when necessary. Attention to detail is crucial to maintaining accurate records that assist dentists in providing appropriate care.
• Overseeing billing processes such as accepting payments, filing insurance claims, and coordinating financing plans if applicable - this ensures smooth financial transactions between patients and the dental practice.
• Assisting with managing inventory of supplies required for daily operations, such as gloves, masks, and sterilization materials - meticulous monitoring helps prevent any shortages or disruptions to routine procedures.
• Collaborating closely with other staff members, including dentists, assisting chairside when needed, and fostering teamwork within the dental office is essential for optimal patient care delivery.
• Staying up-to-date on industry trends through continuing education opportunities relevant to front-office management in a dental setting.

Qualifications and Skills:

• Experience: The ideal candidate should have a minimum of 2 years of experience in a similar role, preferably within the dental industry. This ensures they are familiar with the unique dynamics and operations of a dental office.
• Strong Interpersonal Skills: Exceptional communication skills are essential for a front office manager at a dental office as they will be responsible for greeting patients, answering phone calls, and scheduling appointments. They must possess excellent listening skills to understand patient concerns and effectively communicate instructions or information.
• Organizational Abilities: The ability to multitask and prioritize tasks is crucial in this role. A front office manager must efficiently manage patient flow, maintain accurate records, handle insurance claims, order supplies, and oversee administrative responsibilities. Being detail-oriented helps ensure accuracy in managing schedules and financial transactions.
• Knowledge of Dental Software Systems: Proficiency in using dental software systems such as Dentrix or Open Dental is highly desirable for managing patient records efficiently. Familiarity with electronic health records systems enables seamless coordination between the front desk and clinical staff.
• Financial Management Skills: A strong understanding of billing procedures, including insurance verification, co-pay collection, and accounts receivable management, is important. Front office managers need to ensure that payments are collected promptly while maintaining professionalism and discretion when discussing financial matters with patients.
• Problem-Solving Abilities: In a fast-paced environment like a dental office where unexpected issues may arise daily, problem-solving skills are vital. Whether it's resolving conflicts among staff members or finding solutions to scheduling appointments, problem-solving skills are needed for a front-office manager.

Who We Are:

Summerland Dental is a dental practice that has been providing exceptional family dentistry to the Lower Keys since 1987. Every member of our dedicated team shares a passion for oral health and strives to create a warm and welcoming environment for our patients. At Summerland Dental, we understand the importance of building long-lasting relationships with each individual who walks through our doors. With an emphasis on preventative care, we are committed to educating our patients about maintaining optimal oral hygiene habits that will benefit them throughout their lives. Our mission at Summerland Dental is simple: to provide comprehensive dental services tailored specifically to meet the unique needs of every patient we serve.

Work Schedules

4 Days: Monday to Thursday

How To Apply?

To apply, simply email your resume and a well-crafted cover letter that showcases your exceptional skills and relevant experiences to summerlanddental@msn.com.

Join our dental practice and become a part of our compassionate team, where your expertise will be nurtured in an environment that values patient care above all else.